Where are you located?
Tzuyaki's Abode is based in Alberta, Canada and all items will be shipped out from Canada unless stated otherwise.
Do you accept commissons?
Yes, please add the product "Commissions" to your cart and fill out the commison(s) details in the notes area of checkout page :)
Does Tzuyaki's Abode ship worldwide?
Yes. Canada Post ships to more than 190 countries.
Shipping time frame?
When an order is placed, processing time takes 3-5 business days. From then, the post office is in control so please be patient with the arrival time.
Estimated Arrival Timelines:
- Canada domestic packages: Arrival time is 1 to 3 weeks.
- USA packages: Arrival time is 2 to 4 weeks.
- International packages: Arrival time is any where from 3 weeks to 1-2 months.
Duties and customs fees?
The customer is responsible for paying any duties/ customs fees.
Package has not arrived, what to do?
Please allow an additonal two to four weeks for arrival. There may be some unforseen delays with the shipping carrier/ post office. After the additional wait time, please contact me through the contact page with the subject line titled "Package has not arrived" and write your order number in the message area. I will respond in 1-2 business days. Pease be patient and we will sort it out together :)